Recently, I paused a Journey in Salesforce Marketing Cloud (SFMC) Journey Builder on a Friday at 3 PM and scheduled it to resume automatically on Monday. I expected it to be active again from 3 PM Monday. It wasn't. After a moment of panic, I contacted SFMC Support.
Recently, I was setting up an Import Activity in Salesforce Marketing Cloud (SFMC) as part of a larger automation. I did everything the way I normally would: * Set up the SFTP folder structure correctly * Uploaded a sample CSV to validate the format * Used clean attribute names with no trailing spaces
Recently, I received a request to identify the subscribers who had passed through a specific activity within a Journey Builder Journey in Salesforce Marketing Cloud (SFMC). My first instinct was to explore Journey Builder tracking, Data Views, and available reporting options. However, I quickly discovered that retrieving contacts for a
🔍 What is the COALESCE Function? The COALESCE() function in SQL is used to handle NULL values - in simple terms, it replaces NULL with a fallback value that makes your data usable. 📌 Syntax (ref: w3schools.com): SELECT COALESCE(val1, val2, ..., val_n) * You can use text, numbers, NULL, empty strings,
A simple Query Studio demo turned into a deeper investigation with surprising insights from support and real-world testing If you're using Journey Builder, this one's worth a read.
Introduction When I first encountered Salesforce Marketing Cloud (SFMC) API calls, I found myself overwhelmed by technical jargon - authentication tokens, endpoints, payloads - it all sounded so complicated. As someone who tries to simplify concepts, I began looking for a real-world analogy that could help me (and others) relate
This week I wanted to share some valuable learnings I gained about Contact Entry settings in Journeys in Salesforce Marketing Cloud. This setting determines how many times a contact can enter and receive communications during a journey. Reflection #1: No Re-Entry The contact can only enter the journey once and
This week I wanted to share some valuable learnings I gained from working on our Salesforce Marketing Cloud SMS tracking and deliverability. Reflection #1: Did you know that the Ordinal attribute in the _SMSMessageTracking data view can help you count only the first part of a multi-part SMS? When messages
This week I wanted to share some valuable learnings I gained from working on our Salesforce Marketing Cloud SMS send activity. Reflection #1: - Did you know that the `WaitByAttribute` attribute is only applicable for Date data type attributes? This got me thinking about how we can simplify our workflow